FAQs

We ship all orders from our warehouse in Morocco. Delivery times may vary depending on product availability and your delivery location.

We ship orders locally across Morocco and internationally to customers worldwide through our trusted delivery partners.

Most of our designs are made to order and carefully crafted on demand to ensure the highest quality and refined craftsmanship. Please allow 7–10 business days for production and processing. If an item is in stock , it will be dispatched promptly. Once shipped, delivery typically takes 1–3 business days , depending on the destination. Estimated delivery times are displayed at checkout.

International orders may be subject to customs duties, taxes, or import fees, depending on your country’s regulations. These charges are not included in our prices and are the buyer’s responsibility. We are not liable for any delays or costs caused by customs clearance.

All returns must be sent to our designated return address in the Morocco. Please ensure that all recipient and address details are complete and accurate when sending your return, as we are unable to assist with parcels affected by incorrect or incomplete addressing. Fore details contact us.

Return shipping costs are the responsibility of the customer for both refunds and exchanges.

Once your return has been received and inspected (please allow up to 3 business days), the refund will be processed within 10 business days. Please note that processing times may vary depending on your bank or card provider.

Should you notice a defect, please contact us promptly and include clear photos so we may review the matter accordingly. Quality concerns must be reported within 14 days of delivery for international orders and within 2 days of receipt for orders delivered in Morocco.

Due to the personalized nature of custom designs, we cannot accept returns on these items. We encourage thorough communication during the design process to ensure your satisfaction.

We accept major credit cards, including Visa and MasterCard. Payments can also be made via PayPal and Bank Transfer for your convenience.

Our site is hosted on Shopify.Inc and has an SSL security certificate. Therefore, all information relating to pages, content, credit cards and transactions is protected. You can also see that this certificate is in force thanks to the presence of “HTTPS” in our URL. So yes, our website is fully safe and secure to ensure the best customer experience.

if your payment isn’t going through, here are a few steps you can try: Check your payment details – Ensure that your card number, expiration date, and CVV code are entered correctly. Try a different payment method – We accept major credit cards, PayPal, and other secure payment options. Contact your bank – Sometimes, banks block online transactions for security reasons. A quick call to your bank may resolve the issue. Clear your browser cache – Sometimes, stored data can cause errors during checkout. Try refreshing the page or switching to a different browser. Try again later – If the issue persists, wait a few minutes before trying again or use another payment method. If you’re still having trouble, feel free to contact our customer support team, and we’ll be happy to assist you.

Should there be any concern upon receipt of your order, please contact us within 48 hours and include clear photos along with your order number, so we may assist you accordingly.

Yes! You can enter your discount code at checkout before finalizing your order. Here’s how: Add your favorite pieces to your cart. Proceed to checkout. Locate the “Discount Code” field. Enter your promo code and click “Apply” to see the updated price. ⚠️ Important: Only one discount code can be used per order, and some promotions may not be combinable. If your code isn’t working, double-check for typos, expiration dates, or eligibility.

As we aim to process orders as fast as possible, modifications or cancellations may not be possible once the order is in fulfillment. Please contact us immediately, and we will do our best to assist you.

Shipping & Delivery What are your shipping options and costs? How long will it take to receive my order? Do you offer international shipping? How is sales tax calculated? Final sales tax is calculated based on the shipping address zip code where the merchandise is being delivered. To get an estimated sales tax calculation, utilize the Estimated Sales Tax field located in the shopping bag. Please note: This is an estimated calculation; the amount may change depending on the location (zip code) where the merchandise is shipped. How can I modify or cancel my order? As we aim to process orders as fast as possible, modifications or cancellations may not be possible once the order is in fulfillment. Please contact us immediately, and we will do our best to assist you. How can I track my order? You can track your package on our tracking page here: Order Tracking. You will also receive an email—and a text if you choose that option—with your tracking number and estimated delivery date.

Please refer to our size guide located on each product page. It includes detailed measurements and tips on how to measure yourself for the best fit.

If you're in between sizes, we usually recommend sizing up for comfort. You can also reach out to us for personalized sizing help.